Empress Management
Services

Empress Management is a locally owned company.  We do not strive to be the largest company in town, but the most effective.  Listed below are some of the services we provide:

Accounting and Financial Services

  • Post and track payments by owners of HOA fees and assessments
  • Receive, review and ensure timely payments of vendor invoices
  • Complete monthly financial statements
  • Assist in annual Audit and Tax Return with a CPA
  • Assist in preparation of annual budget
  • Maintain FDIC insured checking and savings accounts in the name of the Association with BB&T
  • Collection Services
  • Apply late fees and interest charges
  • Provide detailed monthly invoices for all Management Services and expenses

Property Management

  • Assist the Board in a competitive bidding process for non-emergency services and provide recommendations in selection of contractors
  • Preferred vendor programs
  • Oversight of contracted vendors
  • Perform monthly site inspections (unless otherwise stated in contract) to maintain a knowledge of the condition of the property and performance of the contractors
  • Arrange for prompt and satisfactory response to emergency service requests
  • Advise Board of major problems or trends in maintenance service requests as they occur
  • Provide 24 hour emergency telephone service

Administrative Services

  • Maintain Association records
  • Disburse "Welcome Packets" to new owners
  • Prepare Condominium Questionnaires and Certificates of Assessment in conjunction with Association Ready
  • Provide copies of Association Documents upon request
  • Issue notices of violations of Association Rules and Regulations
  • Communicate with owners/Board Members to understand issues and find appropriate solutions
  • Send Membership Mailings to owners as directed by the Board of Directors
  • Send Quarterly Board Meeting and Annual Members' Meeting coordination
  • Assist in client's legal counsel, as necessary, to initiate required legal action consistent with the Association's governing documents
  • Provide Board Members and owners with a secure web portal that allows owners to view Association documents and pay HOA fees online